Shipping policy

Placing An Order
Orders can be placed online from our website. Review your order in the shopping cart and click the Proceed to Checkout button to complete your order.

Payments
We accept the following payment options at checkout for your convenience: Discover, Visa, MasterCard, American Express, Paypal, Shop Pay, Google Pay, Apple Pay, Amazon Pay, and Venmo. We prioritize your security by using industry-standard encryption to protect your payment information. For more information on payments, visit our Payment Policy.

Order Processing
Orders placed before 2:00 PM Pacific Standard Time (Monday-Friday excluding holidays) begin processing the same day. It may take up to two business days to process and ship your order. We strive to process orders as quickly as possible, and some orders may process and ship on the same day.

Please note, we may contact you to verify or for additional information before processing your order if we detect an issue.

Order Changes (Address and Cancellation)
If you notice an error in your order, please email or call us as soon as possible with your name, order number, and the correction. We will do our best to make the changes. However, once the order is processed or shipped, we may not be able to accommodate changes. For assistance, please contact us promptly to avoid delays.

If you no longer want the item(s) you ordered, you can request a Return Authorization Number (RAN) to initiate a return. For more details, see our Returns and Refunds policy.

Shipping and Rates
We ship using FedEx, UPS, and the United States Postal Service (USPS). To keep shipping prices low, we offer Standard Shipping, which ships using FedEx Ground, UPS ground, or United States Postal Service Ground Advantage. You will receive an email confirming the shipping method and tracking number. We ship to valid street addresses within the United States. We charge a flat-rate shipping fee based on the order subtotal before tax. The transit time for standard shipping is 2 to 5 business days. Calculated carrier rates are also available at checkout. If you are in Alaska, Hawaii, Guam, Puerto Rico, or the US Virgin Islands, additional freight charges will apply in most cases. We will contact you before the item(s) ship for approval of the additional charge.

Need your product sooner, want to add signature delivery, or have a time sensitive order? Contact our customer support team, they can provide you with the available expedited delivery services and quotes to your location.

Standard shipping rates are as follows:

  • $0.01–$19.99 shipping is $7.95
  • $20.00–$49.99 shipping is $9.95
  • $50.00–$99.99 shipping is $11.95
  • $100.00–$149.99 shipping is $15.95
  • $150.00–$199.99 shipping is $17.95
  • $200.00–$249.99 shipping is $19.95
  • $250.00–$499.99 shipping is $24.95
  • $500.00 and up shipping is FREE

Summary of Standard Shipping timeframe:

Cutoff Time: 14:00 Pacific Standard Time
Order Processing Time: 0-1 days (Mon-Fri)
Standard Delivery Time: 2-5 days (Mon-Sat)
Total Delivery Time: 2-7 business days


Most orders ship by the next business day. Delivery times are estimates and may occasionally vary due to transportation network disruptions. For time-sensitive shipments, we recommend selecting an expedited shipping service at checkout or calling us for the best shipping option for your situation. While we strive to ensure timely delivery, DIY Mobility Parts cannot control carrier logistics and is not responsible for carrier delays caused by inclement weather, holidays, network issues, or other unforeseen events.

We are committed to processing your order as quickly as possible and are happy to assist with any shipping concerns.

International Orders
International shipping is available for orders 30 lbs or less to most countries.

Countries without Online Ordering, email support@diymobilityparts.com with the product SKUs and quantities you'd like to purchase. We will provide you with a quote including shipping.

International shipments may incur customs duties, brokerage fees, or other charges upon arrival in your country. These fees must be paid by you, the customer, before the package is released to you. Once a package is shipped internationally, it becomes the property of the customer. If a shipment is refused or goes unclaimed, it will be surrendered to the carrier and will not be returned to us and no refund issued.

Shipping Partner and Fulfillment Center
We are proud to partner with SKCAC Industries and Employment Services, a local non-profit organization dedicated to empowering individuals with developmental disabilities through meaningful employment and community inclusion. Most orders are processed and shipped from our Kent Warehouse, located within the SKCAC complex at address: 

DIY Mobility Parts
19731 Russell Road
Kent, Washington 98032

This partnership allows us to deliver high-quality service while supporting an incredible cause.

Free Shipping for Orders $500
Free shipping is offered on orders of $500 or more within the Contiguous United States (Lower 48) for items shipped from our warehouse.

Sales Tax
Sales tax is collected for orders shipped to a Washington address (shipping charges are taxable).

Order Confirmation and Tracking
Once your order is complete, you will receive an order confirmation email. If you do not receive it, please check your spam folder.

When your order ships, you will receive an email with the carrier's details and tracking number. For larger orders shipped in multiple boxes, you will receive multiple tracking numbers.

Undeliverable Package
If your package is returned to us as undeliverable due to customer error, it will be treated as a return. A restocking fee may apply in accordance with our return policy. If you still wish to receive the items, you must place a new order. Common customer errors include providing an incorrect delivery address or being unable to accept delivery.

Backordered Products
If a product in your order is unavailable, we will ship the rest of your order immediately. The backordered product(s) will be shipped separately when available, with no additional shipping charges. You will be notified of the estimated shipping date for backordered items. If you wish to cancel the backorder, please contact us for assistance.

Missing Items
If your order is delivered but contains missing items, please report this within 5 business days of delivery by contacting customer support via phone or email. We will work with you to resolve the issue.

Package Theft
Package theft can be a concern in some areas, and we understand how frustrating this can be. While DIY Mobility Parts is not responsible for packages once they are marked as delivered, we offer options to help reduce the risk.

Signature delivery is available on all orders for a small fee (typically around $5, depending on carrier, package size, and destination). You can add it to your order by searching our website for Signature Confirmation or by contacting us before placing your order to add this service, as it may not be available once the order has been processed for shipment.

Damaged in Transit
If a parcel arrives damaged, please reject the delivery and contact our customer support team as soon as possible for assistance. If damage is discovered after accepting the delivery, retain the packaging, and contact us within 5 business days for further assistance.

Contact Us
If you have further questions, please contact DIY Mobility Parts customer support at: support@diymobilityparts.com or (800) 978-0349.