How Do I Select The Right Part?

Most of the time you will be replacing your existing product with an identical one. Look for any markings on your product and search for that product on our website. A customer service member is also available to assist you by phone (800) 978-0349 or email support@diymobilityparts.com. We also have several informative buying tips which are located at the bottom of the page under Information.

Can I Change My Shipping Address After My Order Has Been Placed?

We will do our best to make corrections to your shipping address if notified immediately after placing the order. However, if the order has already been processed or shipped, we may be unable to make changes.

 

Will My Order Come In One Package?

Most of the time your order will arrive in one package. Larger orders may be shipped in more than one package. You will receive a notification with tracking information when each package is shipped.

 

I Am Having an Issue Placing my Order

We are committed to providing you with the best online shopping experience possible. If you encounter any issues, such as trouble with a coupon code, need a faster shipping option, experience a website glitch or payment error, or simply need assistance placing an order, please contact us. During our business hours (Monday–Friday, 8:00 AM to 4:00 PM Pacific Time), you can call us at (800) 978-0349. Outside of normal business hours, you can email us at support@diymobilityparts.com or use our contact us form on the 'Contact Us' page. Be sure to include your name, phone number, order number (if available), and a description of the issue. A friendly customer support representative will respond within 1 business day to assist you.

 

What If I Received A Damaged Item?

We apologize that your shipment didn’t arrive in perfect condition. Please contact our customer service team with your name and order number. We will provide a prepaid return shipping label and send a replacement or issue a refund as needed.

 

How Can I Track My Order?

When your order ships, we will send you an email with the tracking information. You can also log into your account to see additional order information. If you need further assistance, we are always willing to help you.

 

Why Isn't My Tracking Number Working? 

If you just received your tracking number, the carrier might not have updated the tracking information yet. Please allow 24–48 hours for the tracking history to appear. If tracking updates have stopped for more than 5 business days, contact us with your order number, and we will coordinate with the carrier to resolve the issue.

 

What If Something Is Missing From My Order?

If your order is missing or damaged, please contact us immediately with your name and order number. We will investigate the issue and work to provide a resolution, such as sending replacement items or issuing a refund.

 

Can I Return My Product?

We accept returns for new and unused items within 30 days of delivery. To initiate a return, please contact us at support@diymobilityparts.com or call (800) 978-0349 to receive a Return Authorization Number (RAN) and further instructions. Items returned without a RAN will not be accepted. Customers are responsible for return shipping costs unless the item is defective or damaged. For more details, visit our Return and Refunds policy page.

 

Do You Accept Exchanges?

Yes, we accept exchanges for defective, damaged, or incorrect items. Please contact our customer service team to initiate an exchange. We will provide instructions and, if applicable, a prepaid return shipping label.